Introduction

Waxman Ceramics Limited is committed to protecting the personal information of our customers, suppliers, employees, website users and other individuals with whom we interact.

We take all concerns relating to the handling of personal data seriously and are committed to investigating and responding to data protection complaints fairly, promptly and transparently.

This procedure explains how you can raise a data protection complaint and how we will deal with it.

What Is a Data Protection Complaint?

A data protection complaint relates to how we collect, use, store, share or otherwise process your personal information.

Examples include:

· Concerns about how your personal data has been used.

· Receiving marketing communications that you believe you should not have received.

· Concerns about the accuracy of personal information we hold.

· Concerns about the security of your personal information.

· Concerns regarding a request to access, amend or delete your personal data.

· Concerns about information being shared with third parties.

· Concerns relating to a potential personal data breach.

How to Make a Complaint

If you wish to make a data protection complaint, please complete our online Data Protection Complaint Form below.

Alternatively, you may contact us using the details below:

Email: dataprotection@waxmangroup.co.uk

Post:

Data Protection Complaints Waxman Ceramics Limited Grove Mills Elland Lane Elland West Yorkshire HX5 9DZ

To help us investigate your complaint, please provide:

· Your name and contact details.

· Details of your complaint.

· Dates and times relevant to the issue.

· Copies of any supporting documents or correspondence.

· Details of the outcome you are seeking.

What Happens Next?

Acknowledgement

We will acknowledge receipt of your complaint within 30 calendar days of receiving it.

Investigation

We will review the information provided and may contact you if we require further details to assist with our investigation.

Appropriate enquiries will be made to establish the facts and determine whether any corrective action is required.

Outcome

Once our investigation is complete, we will provide you with a written response outlining:

· The findings of our investigation.

· Any actions taken or proposed.

· Any further information relevant to your complaint.

Where investigations are ongoing, we will keep you informed of progress where appropriate.

Keeping Records

Waxman Ceramics maintains a record of all data protection complaints received and the actions taken to investigate and resolve them.

These records are retained in accordance with our data retention and compliance obligations.

If You Remain Dissatisfied

If you are not satisfied with our response, you have the right to raise your concerns with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Information on how to contact the ICO can be found on their website: https://www.ico.org.uk

Contact Us

If you have any questions regarding this procedure or how we process personal data, please contact:

Data Protection Team Waxman Ceramics Limited Grove Mills Elland Lane Elland West Yorkshire HX5 9DZ

Email: dataprotection@waxmangroup.co.uk

Last Updated: June 2026