Waxman Ceramics Limited – Complaint Handling Policy
At Waxman Ceramics Limited, we are committed to providing high-quality products and excellent customer service. We take all customer feedback seriously and aim to resolve any complaints promptly, fairly, and efficiently.
How to Submit a Complaint
Customers can submit complaints by emailing us at:
customerservice@waxmanceramics.co.uk
Acknowledgement of Complaints
All complaints received via email will be acknowledged within two (2) working days of receipt. This acknowledgement will be sent via email.
Investigation and Resolution
We will use our best endeavours to fully investigate and resolve all complaints within seven (7) working days of acknowledging the complaint. If, for any reason, we are unable to resolve the complaint within this timeframe, we will contact the customer to provide an update and an estimated resolution time.
Our Commitment
To treat all complaints seriously, with courtesy and professionalism.
To keep customers informed throughout the complaint process.
To learn from complaints and continuously improve our products and services.
We value your feedback and thank you for helping us improve.
Waxman Ceramics Limited